NikaTime Privacy Policy

This Privacy Policy describes how and when NikaTime collects, uses and shares your information when you use our Services. If you have any questions or comments about this Privacy Policy, please contact us at


NikaTime is a product developed and operated by Impossible Labs. When we refer to ‘we’ (or ‘our’ or ‘us’), that means Impossible Labs Limited, registered in the UK as company number 05378095. Our headquarters are in the UK but we operate and have offices in Europe and USA.

For European Union data protection purposes, Impossible Labs Limited acts as a controller in relation to your personal data. In respect to any data transferred to third party service providers, the businesses providing the services act as data processors. Address details for all Impossible Labs offices are available on our Contact us page ( The full list of third party service used is listed below.


Basic Information

When you add NikaTime to your team, the platform hosting your team provides us an authentication token as well as information about your team and its members.

When you add NikaTime to your team chat app, the service provides us with an authentication token as well as information about your team and its members. We store basic information such as your username, team ID and user ID.

Whenever we need your personal data (typically, when displaying a list of members in your team with first name, last name and profile picture), we use the authentication token to request your information. However, we request this data at runtime (for instance, when you access your team's report page) and keep it in memory for the duration of your session.

We do not store any personal data in any database.

All this information may be visible on our website by the members of your team but not anyone else.

We also use Google Analytics to help us analyse how our users use our websites and services. You can find out more about this service and how Google uses your data at and You can also opt-out of Google Analytics here:

Payment Information

We use Stripe for handling payments and Chargebee for managing the subscriptions. In order to use NikaTime's paid accounts, a member of the team must enter personal data such as email, credit card details, company name and VAT number. That data is transferred directly to Stripe and Chargebee, and is not stored by us. You can read more about their Privacy Policy here:

- Stripe:

- Chargebee:

Additional Information

You also may provide us with information during your conversations with NikaTime on your team chat application and inside NikaTime's console or NikaTime Report Center. If you email us, we may keep your message, email address and contact information to respond to your request. This information is also private.


A cookie is a small data file that is transferred to your computer's hard disk. We use persistent cookies to store your viewing preferences and make them available to you on your next visit. For instance, any active filters on the reports page will be restored next time you visit the website on the same device and browser.

Most Internet browsers automatically accept cookies and allow you to refuse or delete them. You can instruct your browser, by changing its settings, to stop accepting cookies. The methods for doing so vary depending on your browser and version. You can learn about blocking or deleting cookies through these links: Chrome, Firefox, Opera, Internet Explorer, Safari, Edge.

Blocking cookies will have a minor negative impact on the usability of the website.

Our third party service providers (Stripe, Chargebee, Intercom, Google Analytics) use cookies and those cookies may be stored on your computer when you visit our website.

Data sub-processors

NikaTime uses a variety of third party services to help provide our Services, such as hosting our site and to help us understand and improve the use of our Services, such as Google Analytics. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address. Here’s a list of third party entities that may collect some of your data:

3rd Party Service Purpose Data Location
Heroku File Storage and Cloud Computing USA
MLab Data Storage USA
Google Analytics Traffic Analytics USA, EU
Intercom Customer Support USA
Stripe Payment Processing USA
Chargebee Subscription Management (Hosted by AWS)

You can delete or update the personal data we use by editing your profile in your team chat application, our records will be updated immediately and none of the previous information will be saved.

You can also permanently delete your NikaTime account by emailing us at


Law and harm

Notwithstanding anything to the contrary in this Policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect NikaTime's rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party, including a government’s request to disclose your information.

Business Transfers and Affiliates

In the event that Impossible Labs Limited is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. This Privacy Policy will apply to your information as transferred to the new entity. We may also disclose information about you to our corporate affiliates in order to help provide, understand, and improve our Services and our affiliates’ services.

Non-Private or Non-Personal Information

We may share or disclose your non-private, aggregated or otherwise non-personal information after we have removed any private personal information (such as your name or your company name).

Do Not Track

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.


We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at If we make a change to this policy that, in our sole discretion, is material, we will notify you via an email to the email address associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

Effective: October 19, 2020